Cancellation and Refund Policy

This page is a plain-English summary of the Payments and Refunds section of our Terms of Service. If the two ever differ, the Terms of Service apply.

What you are buying

Pro is an optional paid tier of IndexPE that adds the Scenarios tools. You can buy it as a yearly subscription or as a one-off lifetime purchase. Payments are collected by Razorpay, our payment partner.

Prices are in Indian rupees and are shown before you pay. The price shown is the full amount you pay. We are not registered under GST, so no GST is added, and you receive a payment receipt.

How to cancel a yearly subscription

In Settings, choose Cancel subscription in the Pro section, or email hello@indexpe.in from the email address on your account. There is no cancellation fee. You keep Pro until the end of the year you have already paid for, and nothing more is charged.

Pausing or revoking your UPI Autopay or card mandate in your bank or UPI app is treated the same as cancelling.

A cancelled subscription cannot be restarted. If you want Pro again, you start a new subscription at the price shown at that time; a founding price does not carry over.

Before each renewal

Your bank, card issuer or UPI app sends you a notice at least 24 hours before each charge, as the RBI E-mandate Framework, 2026 requires. We also email you a reminder before each renewal. You can decline the charge, or cancel the mandate, from your bank or UPI app at no cost.

If a renewal fails

Razorpay retries a failed renewal charge over the next three days. If it still fails, Razorpay emails you a link to update your payment method. Your Pro access ends 3 days after the renewal date unless the charge is paid.

Lifetime purchases

Lifetime is a one-off payment for one account. No mandate is created and nothing renews, so there is nothing to cancel.

If we discontinue Pro, we will give you at least 90 days' notice and either refund the remaining part of a 36-month period counted from your purchase date, or offer you equivalent access to a replacement product.

Refunds

You can get a full refund of any payment, including a yearly renewal, within 7 days of that payment, for any reason. Email hello@indexpe.in from the email address on your account; no explanation is needed.

We start the refund within two working days. It goes back to your original payment method through Razorpay and usually shows in your account within 5 to 7 working days. Your Pro access ends when the refund is made.

After 7 days a payment is not refundable for a change of mind. We still refund a duplicate or failed charge, a service we could not provide, and anything the law requires.

Questions

Email hello@indexpe.in about any payment, refund or cancellation. We acknowledge every message within 48 hours and resolve it within one month at the latest.